Company: Liburnia Riviera Hoteli d.d. Opatija
Abbreviated name: LRH d.d.
Headquarters: Opatija, Ulica maršala Tita 198
OIB /personal identification number/: 15573308024
The Data Protection Officer is available at the e-mail: firstname.lastname@example.org
“Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number, email) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
We may use your personal information (hereinafter referred to as “PI”) for marketing purposes. If required by applicable law, you will be requested to give your prior express consent to receive such marketing materials. We may also collect and keep information and records related to conversations, including recording, or monitoring reservation center calls.
By accessing and using our website (this includes: viewing, transmitting, caching or storing this site, or any of its services, functions, materials or content) this means you have read and agreed to each and all the terms and conditions. If you do not agree with the terms and conditions, you may not use this site for any further purpose.
2.1 Data you share with us: When you visit our website, correspond with us, participate in one of our promotions or surveys, you may be providing us with information about yourself. This may include information that allows us to draw conclusions about your person (“personal data”). If we ask you to provide specific data, we collect the data that is listed in the respective forms or on the respective pages. In addition, you may also provide us with further information at your own request when you contact us or interact with us in any other way.
2.2. If you decide to purchase our packages, you will be redirected to our external websites.
If you decide to buy tickets for the festival on our website you will be redirected to our external service provider Eventim d.o.o. (https://www.eventim.hr/en/), and thereby there are responsible for managing, processing and storing your billing and payment data (https://www.eventim.hr/en/dpp/dpp.html).
2.3. If you decide to subscribe to one of our newsletters, we will collect your name and email address.
2.3 The personal information you provide will be used to enable you to use our website and services. We also use this information for administration and troubleshooting purposes and to send you marketing materials (if you have consented to receive marketing materials from us). As explained in Section 2.7 below, we may use this data for other purposes when combined with other data we collect about you.
2.4 Data that is collected automatically. When you visit our website, we may automatically collect the following data: IP address, location, browser plug-in types and versions, operating system and operating platform, information about your visit, including URL clickstream (sequence of page views) to, through and from our site, products you view or search for, download errors, length of visit to certain pages, and interactions between pages. Automatic data collection is conducted using various technologies, including “cookies”.
2.5 We use the information that is automatically collected from us (1) to administer our site for internal activities, including troubleshooting purposes; (2) to ensure that content on our sites is presented as effectively as possible for you and your end devices; (3) as part of our efforts to ensure the protection and security of our site; (4) to measure and understand the effectiveness of the advertising we deliver to you and others and to provide you with relevant advertising; and (5) to make suggestions and recommendations to you and other users of our website about goods and services that may be of interest to you or them.
2.6 We may receive information about you when you use one of the other services we offer on this website or when you have provided information to other affiliates. We also work closely with third parties (including, for example, business partners, sub-contractors for technical services, and delivery services, advertising networks, analysis service providers, search engine operators ) and may obtain personal data about you from them (including publicly available data).
2.7 As permitted by law, we may combine this data from other sources, including social media sites, with data provided by you and collected by us, including data obtained through cookies. We may use this information and the aggregated data to learn more about your preferences as our customer, to improve your user experience on our site, and to provide you with information, content, and offerings that are customized for you.
3.1 We may share your information with companies affiliated with LRH and third parties specified in this policy for the purposes specified in this policy. Where appropriate, we may also share your information with third parties if: (1) it is necessary to involve an external service provider to facilitate or enhance our services; (2) it is expressly requested by you (e.g., social networking sites); (3) it is required by court order or legal or regulatory requirement; (4) it is in connection with the sale or transfer of a business; (5) it is necessary to enforce our Terms of Service; (6) it is necessary to protect the privacy and security of our users, consumers, and third parties; and (7) it is necessary to protect our rights and property and the rights and property of our guests and third parties.
3.2 For our events, we use a system for access control and (cashless) payment systems. In this process, personal data (first name, last name, date of birth, email address) is collected and processed to enable you to recharge your NFC medium (bracelet, card) before the respective event. Your data will be passed on to payment providers for the return transfer of your remaining credit. For event tickets our selling platform is Eventim d.o.o.,( https://www.eventim.hr/en/) and thereby they are responsible for data collection and processing (https://www.eventim.hr/en/dpp/dpp.html).
4.1 We and selected third parties may use the information you give us on our website for direct marketing purposes, to send you updates, newsletters, event notifications, or any other information that we think may interest you. Where required by law, we will obtain your consent before sending direct marketing material. In any event, we will provide you with the opportunity to opt-out of any communications we send you.
5.2 We also use third-party tools, including Facebook Custom Audience and similar tools provided by Facebook, to advertise on other sites (including social networking sites such as Facebook). Facebook Custom Audience is a tool offered by Facebook that assigns a customer/visitor of Imperial Spirits Festival
We use your information in the following marketing purposes:
7.2 We use the following cookies on our website and/or our app:
7.3. Data collected via the Google Analytics service
LRH uses a data analysis service called Google Analytics on its website, which is provided by Google Inc. based in Mountain View, California, USA. Using Google Analytics allows us to view data about a visitor to the website, which includes, but are not limited to, the number of visits to the website, the source from which it is visited and the time the visitor spent on it. This information is depersonalized, anonymized, and displayed in numbers that cannot be associated with a particular person. Such information is used exclusively for statistical purposes to adapt our services and the website itself to the needs of users and visitors.
These data are stored and used for the entire time until the visitor decides to exclude the said platform in the sense that their activity on the Imperial Spirits Festival website cannot be further analyzed. You as a visitor and user of our website can therefore be excluded from the scope of Google Analytics used on Imperial Spirits Festival website by visiting the opt-out page of Google Analytics itself and downloading the plug-in program for your Internet browser that will allow you to be excluded, at the following link: support.google.com/analytics/answer/181881
GOOGLE ADS CONVERSION TRACKING AND REMARKETING
Our websites use the Google Ads conversion tracking and Google Ads remarketing services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Ads conversion tracking is used by us to capture specific customer actions (such as clicking on an advertisement, page call-ups, clicks on specific links) and to analyzse them. We use Google Ads Remarketing to display individualized advertising messages to you for our products on partner websites of Google.
For this purpose, both services insert cookies and similar technologies. The data accrued in this context may be transmitted by Google for analysis to a server in the USA and stored there. Should personal data be transmitted to the USA, Google has acceded to the EU-US Privacy Shield.
If you use a Google account, Google may – depending on the settings saved in your Google account – link your web and app browser history with your Google account and use information from your Google account to personalise advertisements. If you do not wish for this allocation to the Google account, it will be necessary for you to log out before calling up our contact page at Google.
As set out above, you can so configure your browser that it rejects cookies. Additionally, in the cookie settings of Google’s Privacy Statement, you can prevent Google cookies from being used for advertising purposes.
You can find more detailed information on this matter in Google’s Privacy Statement.
Google signals are session data from sites and apps that Google associates with users who have signed in to their Google accounts, and who have turned on Ads Personalization. This association of data with these signed-in users is used to enable cross-device reporting, cross-device remarketing, and cross-device conversion export to Ads.”
When the Google Signals feature is activated, more information could be gathered in the following areas:
What is Google Signals used for?
GOOGLE TAG MANAGER
7.4 Please note that when you access or use our services through third-party websites, such as our event partners’ websites, we may share some information with them when you perform certain actions in the purchase flow. We will not use any cookies or pixels for these purposes. These third parties or event partners will only be able to use this data for marketing purposes if you provide your consent on their website. We may not be able to erase your data in new sessions if there is no way for us to identify you.
8.2 Some pages on our website may contain third-party content, applications, or plug-ins that track your use of content, applications, or plug-ins and/or that optimize your use of content, applications, or plug-ins. For example, if you share an article on our site using a social media share button (such as Facebook, Youtube, Instagram, etc.), the social network that created the button will record the activity.
9.1 We will not store your data longer than necessary for our business purposes or as required by law. However, please note that we may retain some data when necessary to comply with our legal obligations, such as for tax and accounting purposes.
10.1 If you would like a copy of any personal information we hold about you, or to correct or amend any inaccurate information or have it deleted, please contact us at the address below. Before we can respond to your request, we may ask you to verify your identity and provide further details about your request. We will attempt to process your request within a reasonable time and in any event within the period required by law.
10.2 It is your responsibility to ensure that the information you provide is true, correct, complete, and up to date. You can also have us update your personal information by contacting us at the address below.
11.1 We use appropriate security measures to protect your personal data stored by us against unauthorized access, unauthorized collection, use, publication, duplication, modification, or deletion. All data that you provide us with is stored on secure servers.
11.2 a) Right to rectification.
If we process your personal data that are incomplete or inaccurate, you can request from us correction or amendment of the data at any time.
You can request from us erasure of your personal data if we have processed them unlawfully, or if that processing represents a disproportionate infringement in your protected interests. Please take into consideration that there exist reasons that prevent immediate erasure, such as statutory obligations.
You may request from us to deliver the data that you have entrusted to us for archiving purposes to you in a structured form (in a common machine-readable format).
You can get a confirmation from us on whether your personal data are processed. If such personal data are being processed, you can get access to these data and the following information: information on the purpose of the processing, on the categories of the personal data concerned, on the recipients or categories of recipients to whom personal data are disclosed or will be disclosed, on the estimated period in which personal data will be stored or on the criteria that were used for the determination of that period, on the existence of your rights that are listed in this paragraph of the policy, on the existence of automated decision making, including drafting profiles and information on the logic of the processing, on the importance and the predicted consequences of processing, on the protective measures if the personal data are transferred to third countries or international organization.
if you dispute the accuracy of the data during the period that allows us to verify the accuracy of these data
– if the data processing was unlawful, but you refuse erasure and instead request data restriction
– if the data are no longer required for the intended purposes, but you still require them to meet legal requirements or
– if you filed a complaint about the distribution of these data.
If we distribute your data in order to execute the tasks of public interest or tasks of public authorities or if we refer to our legitimate interests during their processing, you can submit a complaint against such data processing if there is interest of protecting your data.
If it is your opinion that during the processing of your data we violated Croatian or European regulations on data protection, please contact us in order to clarify any inquiries. You certainly have the right to submit a complaint to the Croatian Agency for Data Protection, or in the event of change of applicable regulations, you may submit a complaint to another body, which will take over its jurisdiction, and from May 25th, 2018, this complaint may be submitted to the supervisory body within the EU as well.
If you would like to exercise any of the above-mentioned rights, please contact us by using our contact information stated in the introductory provisions of this policy.
In case of doubt, we may require additional information to verify your identity. We do so to protect your rights and private sphere.
12.1 Since the Internet offers a global environment, the collection and processing of personal data via the Internet necessarily involves the international transfer of data. Although we usually store personal data that we collect about you through our website in your region (for example, in the European Economic Area for European visitors), your personal data may also be transferred to parties outside your region (where different data protection laws apply). In this case, we will ensure that the transfer is carried out in compliance with contractual or other measures to protect the data.
13.1 If you are under 18 years of age it is forbidden to browse the website or purchase products and services from Imperial Spirits Festival.
14.1 This website is maintained by LRH. If you have any questions, concerns, or complaints regarding this policy or our handling of your information, please email us at email@example.com.